A skilled and experienced developer on Microsoft Dynamics 365 CRM solutions (SharePoint, Teams, Power Automate, Logic Apps, Power Apps, Power BI, Azure), with outstanding client-facing communication skills (verbal and written). Functioning as a technical consultant, developer, and manager, as the situation requires.
Responsibilities

Participate and help drive Microsoft Dynamics 365 implementations (including SharePoint, Teams, Power Automate, Power BI, Power Apps, and related solutions and underlying customization) through all project phases including discovery, definition, design, build, test, deploy and train.
High proficiency in configuration: Proven skills with no-code configuration of D365 and related solutions to meet client requirements.
High proficiency in development: Proven skills developing low-code and code-intensive customization of D365 and related solutions. This includes Logic Apps, Azure, .Net, Power Shell, JavaSript, HTML and other development tools solutions.
Define, maintain, and evolve solution specific architectural standards and guidelines, in line with overall standards and guidelines.
Serve as technical subject matter expert with customers and project team members throughout all project phases, effectively contributing to the development of solutions that meets clients’ needs and requirements.
Estimate development work as outlined by sales and operations.
Create robust, performance-optimized, efficient, scalable, reusable, and value-creating architectures as well as functional and non-functional designs to fulfill solution requirements. Includes all types of solution components, such as configuration, code objects, forms, workflows, reports, and integrations.
Ensure that patterns, functional designs, and non-functional designs are appropriately documented.
Participate in the identification of client’s business requirements for internal communications, document management, process automation and business intelligence through discovery client meetings.
Create and define specifications for an implementation of customizations for custom code or data migration requirements.
Deliver on specifications both hands-on, or by managing other developers through configuration, no-code, low-code, or compiled code development.
Select, on-board and manage additional developers (contract or W2).
Provide guidance, best practices and procedures to Developers and Solution Architects building the solution.
Conduct end-user training and administrator training.
Research and review new technologies for applicability to solutions within field of practice.
Create and maintain knowledge transfer documentation.
Work under the leadership of a Project Manager/Account Manager to manage workload, ensure open streams of communication internally and externally, and to develop strong, positive, proactive relationships and understanding the customers’ business and technical needs.
Create and execute relevant test cases and supporting test scripts to test solution against requirements.
Support and Helpdesk: Resolve incidents, requests, and activities with the objective to provide best in class end user support.

Requirements

3-10+ years of experience with Microsoft Dynamics 365 for Customer Engagement configuration, development and project delivery
Ability to design, configure and deploy Dynamics 365 solutions based on out-of-the-box features, no-code approaches, low-code approaches, and code-intensive approaches.
Deep knowledge of Dynamics 365 application features and
Development experience using Power Apps, Power Automate, Logic Apps, JavaScript, SQL Server Data Tools, Azure DevOps, .NET plugins and other development solutions.
Ideally will also have experience with Power BI, Scribe and/or other data integration solutions.
Ability to communicate complex business information to technical audiences and complex technical information to business audiences.
Ability to manage client-facing communication, to facilitate customer meetings and capture and distribute requirements.
Proficient in Microsoft Office / Microsoft 365 products including Word, Excel, PowerPoint, Project, Teams, OneNote, SharePoint, One Drive.
Certifications in supported Dynamics 365 versions.
Exceptional organizational with the ability to work and collaborate as part of a cross-functional team
Excellent written and verbal communication skills- must be able to communicate fluently in English
Ability to travel as needed, not to exceed 40%.
Participation in the Microsoft community (forums, user groups, etc.). Speaking and writing to deliver value to the community and demonstrate thought leadership.
Strong aptitude and motivation for learning new products and technologies quickly.
Must be able to work autonomously and deal well with some level of ambiguity.
A history of successful project work (holding to timelines and delivering positive business results).
Organizational skills and the agility to manage multiple initiatives and changing priorities/needs.
Exceptional written and verbal communications skills with the ability to work and collaborate as part of a cross-functional team.